At Quantyzo Systems Ltd, client satisfaction is a top priority. We strive to provide high-quality software services and solutions. However, we understand that there may be instances where a refund request arises. Please read our policy below:
Eligibility for Refunds
- Refunds are only applicable for services where no substantial work has been completed.
- Any refund request must be made in writing within 7 days of project commencement or payment.
- Refunds do not apply to completed or partially delivered projects, consultations, or downloadable digital products.
Non-Refundable Services
- Custom software development once work has begun
- Licensing or third-party service purchases on your behalf
- Hourly or retainer-based consulting services already rendered
Cancellation by Client
- If you choose to cancel a service before delivery has begun, you may be eligible for a partial refund (minus administrative and consultation fees).
- For subscription-based services, cancellations are effective at the end of the current billing cycle.
Project Delays or Non-Delivery
- If a project is delayed due to our error or failure to deliver agreed milestones, you may be entitled to a credit or partial refund at our discretion.
How to Request a Refund
To request a refund, please contact us at:
📧 Email: quantyzosystems@gmail.com
Include your full name, project name, payment receipt, and reason for the request.
Note: All refund decisions are at the discretion of Quantyzo Systems Ltd and will be communicated within 10 business days of request.